Bad service

on the 24th of OCTOBER my husband pd of our woolworths account there was a block on it the lady at the store phoned headoffice which assured us within 7 working days block was going to be removed and credit restored after seven days my husband phoned back nothing has been done they then assured him they going to work on it he must wait for 7 workingdays as well phone in today agian nothing was done. The lady at headoffice assured us she is going to pass it to her teamleader and its going to take another 3 working days. My problem is we have waited almost a month and still there is waiting peroids on yhe credit being restored. I wouldve thought that somehow woolworths would have something in place .to accomadate client immediately since delay was on there side. This is poor service.