Bad Service

What a bad service i got from the shop i trusted and love. Firstly i called head office enquiring about the availability of the dress (Style number ***) i was told that the dress was available in Eastgate and even put through to the Eastgate store. I was on hold for at least 5 min before someone answered that phone, confirmed that their system shows that they have 10 items in store, the lady i spoke to said she will go into their store room to check and call me in a few minutes of which i provided her with my cell number. That was early in the morning around 9 am its not 3:45 and i havent recieved a call from anyone from that store. I then decided to call them around 15:00 the phone rang forever until i called head office and the lady actually got hold of a guy who said he's is in men department but will call me in 10-15. Firstly your phones are forever busy, your customer service is up level zero how in the world do you put a client on hold for more than two minute. After complain the gentleman who promised to call me gave my number to the first person Zoleka who called and said she has'nt forgotten about me. M time has just been waisted by *********** people.