1 reviews | Active since Jun 2010
BAD SERVICE
Good day<br> I just want to bring it to your attention that I am very unhappy about service I received about a week ago. I received a letter regarding a fee that will be deducted from my account. After phoning on the 7th October to make arrangements for the payment to be done the next day, the person I spoke to confirmed with me that it would be deducted on the 8th October. I realized that after speaking to him nothing was ever deducted from my account. I phoned in again on the 10th October and spoke to a gentlemen named Tyron , he then informed me that these details are all incorrect. He told me that he will assist and help me on finding all correct information as he has access on getting hold of previous recordings. He told me that he will be in contact with me on Monday the 12th October. It's the 15th October already and I still haven't been notified or contacted at all. I'm extremely disappointed in this poor service, especially after being told that this problem would be solved a day later.If you won't be able to assist me with this issue I would rather just cancel this policy, and I would appreciate it if you can refund me Policy number: ***<br>
We acknowledge receipt of your complaint.
As discussed with one of our Customer Relation Specialists, we agree with you, it is disappointing to learn that you have not been provided with feedback after your second request. We will investigate your concerns as raised above and address the matter on an internal basis.
With reference to your enquiry, the agreement is that we will provide you with final feedback by no later than 21 October 2015.
We sincerely apologise for the frustration and inconvenience this has caused and invite to you contact our Customer Relation Specialist should you need further assistance.
Kind regards,
The Woolworths Insurance Team
We acknowledge receipt of your complaint.
As discussed with one of our Customer Relation Specialists, we agree with you, it is disappointing to learn that you have not been provided with feedback after your second request. We will investigate your concerns as raised above and address the matter on an internal basis.
With reference to your enquiry, the agreement is that we will provide you with final feedback by no later than 21 October 2015.
We sincerely apologise for the frustration and inconvenience this has caused and invite to you contact our Customer Relation Specialist should you need further assistance.
Kind regards,
The Woolworths Insurance Team