Bad service

Bad customer service. Been waiting to receive my store card over two weeks.no notification what so ever was received by me to collect. Every time I go to Woolworths in Centurion Mall. I am told that their card machine is broken they can't print and its been two weeks now. Today I called their offices to confirm whether I can use my temp ID to get my temp card and they confirmed i could. So I went to the store and they said no.. what a ****ing bad inconvinience and a bad service. False information received from different Woolworths stores its frustrating. I'm beyond angry because I had to wait for hours on a queue to get my ID this morning only to find out that I can't be helped to get my card.