Bad service

I have had multiple issues with Woolworths in less then 4 months. Firstly my account has been hacked 3 times in less then 2 months, okay that has been sorted out and now the problem is that Woolworths has created a new account nr for me and all my details have been transferred to this new account, according to the *****s dept, but this morning a call centre agent calls me and says my account is in arears!!! My acc has NEVER been in arrears and NEVER will be, I have made payment on my account on the 27th of July for August statement. So now they have put me on ITC as a slow payer, I want this mess sorted out AND MY NAME CLEARED AT THE CREDIT BUREAU TODAY!!! Not TOMORROW OR IN A WEEKS TIME TODAY, or I will take this further, this problem is woolworths's problem not mine, i paid my account on time!!!! clearly there is a lack of communication at head office. Sort out this mess!!!!! I want my name cleared!!!!