Bad Service

I purchased a cellphone at your branch in Jabulani and the sales lady after I had made payment with my debit card advised me that should I want to return the cellphone for whatever reason I won’t be able to as they don’t do refunds? Shouldn’t she have at least had the decency to advise me before so I can make the decision myself if I still want to make a purchase with you store?

I’m not sure if this is the Woolworth protocol which is not exercised by other retail companies which baffles me , she even said even if I returned it within 7 days of purchase , nothing can be done , I can’t return which means I’m forced to keep this phone. I had purchased it for my brother and he advised that he doesn’t like . I don’t understand how you can have a different process from other retail companies. Please explain this to me. I would also like to advise my fellow consumers to rather purchase at stores that allow you to make an exchange or refund you if you’re not happy with the goods you have purchased. Its unfair that my money is not under ransom at your store.

You can contact me on this number : ********** - Thembi