Bad service

On Tuesday 27th November between 15:15 and 16:30 I was in the store to purchase sandals for my girls. My eldest carried a plastic bag with shoes while we were in the store, while they were fitting on the shoes my daughter forgot the plastic on the floor. We only realized the plastic was missing after we had left the store. We came back and asked Security and the staff members to check if the plastic was handed in or to check their camera footage in case it was taken by another customer so that we are able to look for them in the mall. The staff members were not helpful at all, they just wanted my details and said they will call if someone hands in anything. I was quit shocked at how this situation was handled as Woolworths is supposed to be one of the best Retail stores in South Africa when it comes to customer service. I asked the employees to call a manager and they refused and said they are all on lunch. I walked away from these employees and approached the tellers and asked them if they could help. It had seemed to them I was losing my mind when I explained what had happened. Another security than ended calling the manager whom did not even introduce herself to me, she left me on the floor and said she will check the footage. When she came back she only told me what had happened when I came back to the store to look for my belongings and not the time my kids were fitting on the sandals. I am so disappointed at what happened as I mostly buy my clothing from this store. I totally know that this time of the year we need to be careful and aware of our surroundings. I am not blaming the store for my lost items but the way things were handled was honestly disappointing and left a bitter taste on my mouth about the store.