Bad service

I ordered food on the woolworths online service. Food was delivered the following day and the avocado and the bananas were going rancid. I called the online store again and again. They advised a new batch would be delivered. Eventually after calling three times a new batch came that was literally expiring the same day. The online store never called me back or resolved the issue. I then got hold of the actual store whereby the manager came himself to deliver the good with chocolates and flowers. The online store assistance is useless and unhelpful