BAD SERVICE

What a horrible experience I had at Woolworth's Store in Willowbridge.

I had app**** for a replacement card since I lost mine. I then went to collect my card at Tygervalley on the 09/07/2018. When I received the card I had asked the lady in the store if everything is fine she said yes. The following day on the 10/07/2018 and then took a walk to the Woolworths Food and Home store in Willowbridge to go and use my card during my lunch break. To my surprise when I got to the till I was asked to produce my card.

I was shocked with the request I then informed the lady who was assisting me that this is not a new card its a replacement. She then informed me that the system is requesting a ID before it process the sale. I then told her that I was not informed of that when I received the card.

One of the ladies then went to speak to the manager who was standing on the other side of the store. Will waiting by the till the lady came back informing that the Manager says that the is nothing he can do.

I was just gobsmacked with his response.

Firstly as manager he didn't have the decency to come to me as a customer to great and listen to may situation.

Which bluntly means he undermines me as a customer at the store.

He could have changed the situation around if he wanted to and called customer service and I could have confirmed my details.

I had to walk all the way back to work and I had no money with me to buy lunch that time.

Their service really messed up day.

To top it all of I called the CS Department only to be answered by another *********** person who asked me WHAT I WANT T O BE DONE.

Where do these people get their training ?

I used to work for WFS I know they give good training.

I am so ****ed no wonder this company is on the social media for bad service

Card number : 6 ********** 0 **********