Bad Service

I Bought items from woolworths store in menlyn shopping centre, the shirt size was too big for my mother. The consultant Merriam and the store manager Lizel both refused to take it back saying they need a slip to prove that it purchased from woolworths although the shirt still had a tag and i used my store card. Both the store manager and the consultant advised that it part of the policy to return goods with till slips. I returned items before in woolworths without providing any slip as long as the items still has a price tag and still in good condition. I know that the customer is alway not right but in certain circumstance you need to try and assist the client not to be arrogant and rude. The treatment that i received from the consultant and the store manager sucks, they both told me i can go and report it their attitude shows that they do not care about customer service. I am ashamed of such service, woolworths my employ people who knows how to treat client. I have been a client of woolworths for more than 10 years and i did not expect such service.