bad service

I have app**** for a woolies card at Greenstone mall, all went well i got the text to come collect the card, but when i got to the store i was told their machine is not working, but i can go to another store to collect, i then went to woodmead the following week, only to be told they do not do new applications , they then suggested to call Greenstone to get clarity on the matter. when they called Greenstone a staff member there had the nerve to ask woodmead if they issued me with a temporary card,but i did not apply at woodmead. Thanks to Langa at Woodmead, he is going to order my card and call me with an update, Greenstone staff new to be trained properly on how to handle new applications or clients in general.