bad service

I'm reconsidering doing business with this company because your agents do not know the meaning of customer care. i was on the phone for a very long time this morning well i was placed on hold for such a long time, anyway all I want is my account number so that i can make a payment to my woolworths account and i want to know where my store card is because i was told it would be delivered to me a month ago, I dont think it was such a wise idea doing business with you, i dislike people that waste my time