Bad service

Bad customer service.

I’m so disappointed the service I received on the (29 August 2025), time around 11:30 -11:45 at Woolworths ClearWater Mall

I was at the store shopping for Bras. So I went to the fitting room with different bras and sizes, only to realized when I have already undressed that one set of bra’s ,the size on the hanger was not matching the size on the actual bra. I told the lady at the fitting room about the size issue and I asked her for assistance, she told me that she cannot assist because she is not allowed to leave the fitting room and I understood that. I then nicely asked her to get someone on the floor to assist me to get the right Bra size. She told me that there is no one to assist, without even checking if the is someone available. The store was not busy at all. The staff was roaming around.

I left the store with so much hurt and disappointment. I did not even finish off my shopping because of the service I received.

Sent an email to customer service and I received feedback from client care that the store manager will call me. Until this day 22 October 2025 the store manager hasn’t called or emailed me. I feel like the store manager(Woolworths) is not bothered by the service that we as customers receive or should I say “us black” customer because if it was a white person they would attended the matter with urgency.