bad service

about 3 months ago i found out that Woolworths financial service have been debiting money from my bank account. i went to one of their branches in Boksburg because its closer to where i work. at the branch i filled out a dispute form, so the matter can be resolved. and that was 3 months ago. i was told the investigation will take 30 days to be resolved, till today i never received a phone call or message from them. i have been visiting the branch almost everyday to call the person dealing with the matter. but i am being send from pillar to post.

today when i called the call centre i was transferred from to 10 different people and finally when the had something to say i was told that they are going to start the investigation all over from tomorrow. So my efforts for the past 3 months where just in vain. whenever you want to speak to someone at their head office its either that person is off or out. how convenient.