Bad service

I have an account with woolworths. Before lockdown I ordered my store card and it was apparently sent to Cresta branch but I couldn't collect it because my cell number changed which is understandable. I then sent an email to changed my details and they were not changed more than three times . I then decided to call and spoke to a very sweet guy who told me he will re-order my card and send it to cresta within seven days. Today is the 7th day and no sms nothing. I then called the call centre, not only the consultant were rude , but did not bother going to my account to check what is happening. First consultant said or sorry store card i will transfer to store card department, next consultant did the same thing and transfered me as soon as she heard store card. Last one who was so rude asked me what is my call about and explain and she said to it lockdown woolworths will only deliver after, I explained to her that i spoke to the guy who ordered the card for me and he did not mansion any of that. She was so rude and did not even want to take my details and check. I then said I will go to hellopeter and she said I should go ahead. I am beyond angry and dissapointed with the level of service woolworths gives the customers. I am irate with the service received today. My contact number is ***