Bad service

<p>I purchased chocolate biscuits at Woolworths in Jan 2017. It was bland way less chocolate on there than before. I sent them an email on 8 Jan 2017 and received a reply on 17 Jan 2017. I was told I would receive a SMS within 2 working days in the form of a gift card. I sent a message saying thank you, I would appreciate it. By 26 Jan 2017 I sent them a message indicating I had not yet received the promised voucher. On 9 February 2017 I sent another message indicating I had still not received the voucher and have had no response to date.</p>