BAD SERVICE

Good day, <br> <br> I bought a pump at the beginning of the year but have misplaced/lost my receipt. I went to the Vangate branch to exchange it for another one, because Woolworths always goes on abt the quality products they sell. The pump was tearing off and the back sole (heel section) came lose. I informed them and I was told they can not exchange, but will send it to quality department. The next thing, I hear they took it to the shoemaker, my question is, if I wanted a shoemaker, I could have gone, why they say something else and do as they please. 3 weeks later, I am still waiting,they say they took it to the shoemaker, and I must just take it or leave it (with attitude) there is nothing else they will do. They refuse to give me their e-mail adress because I requested that they said the entire process they did from Day 1 I was there through to me in writing and I will see what to do with the info. They still refuse. This is BAD service, there is no consistency at all and it makes one think, if this is a race issue or what.