Bad service

<p>I went to Woolworths brits mall on the 4th Aug 2017 I went to exchange shoes and at door the was no security then security lady called me from girls department ask if she can help but not with a happy face and said is it a bag in the plastic or what is it and automatically then I change my attitude and i didn't say anything to her and i gave her plastic then through back to me and said i won't help people with attitude and i did not said anything to her so it means she took me for granted or she concluded my status then I didn't even went to shoes i just went straight to customer services to refund and she came to the cashier and said the where is the number for the exchange then I said to her if you where at door to check what was in the plastic it could be better what is her role as a security ? I was expecting the manager to apologize to me at the same spot I will go sure pay off my account and close it .I'm also the manager I know my rights as a customer</p>