Bad quality shoes - Woolworths Country Road

<p>I bought two pairs of lace-up “leather” shoes in November 2016 at Woolworths Clearwater – Country Road and Cresta Mall – Country road for R1000+ a pair.</p> <p> </p> <p>The caramel brown pair sole chipped after I had worn the shoes once and the other black pair is tearing on the left hand side. I took both pairs to Clearwater mall on the 25th of November 2016. When I got to the counter, I explained what had happened and the sales guy called other gentleman. He had a look at the caramel brown pair as said it wasn’t a quality issue and the fact that I had intentionally chipped my shoes. I then asked the guy to tell me where the incident occurred since he was “telling” me that I had intentionally damaged the shoes. Who in the right minds would waste so much money? Really? He then called another sales lady by the name of Sli/Sne. I explained my story for the 3rd time, she said they haven’t had complaints from other customers therefore my case was dismissed. I told her the fact that others haven’t complained is not my problem. I was alone when I purchased the shoes and her reasoning was unsatisfactory.</p> <p> </p> <p>I told her about the other black pair that was in the car, I insisted getting the shoes from the car. She then made a remark that I clearly have a problem in a condescending tone. I told her that the amount of money that I had spent on both pairs wasn’t worth the quality of the shoes.</p> <p> </p> <p>She then took pictures of the brown pair and said she was going to show it to her “Manager”. She promised to give a call on Monday which she did and practically said “it’s not our problem”. For a shop that is all about quality this is really unacceptable. I was not treated with the same respect that I had received when I was purchasing the goods.</p> <p>I have used my hard earned money on something you made me believe “was worth the price”.</p> <p> </p> <p>1. I know my rights as a client as prescribed in the consumer protection act<br />2. Fami****ize yourselves with the 6 Treat Customer Fairly principles<br />3. I demand a refund – both pairs. I have lost interest. I can get quality pairs elsewhere.</p>