Bad quality food and clothing

Im writing to express my disappointment and frustration with my recent purchases from your store. On 9 January, I bought chicken at woolies for a party, but unfortunately, they were rotten, resulting in a loss of close to R500, i just left as my daughter was on holiday here and i just ddnt have time. A week later, I gave our go- to store another chance and bought chicken fillets, but again, I was extremely dissatisfied with the quality. It's unacceptable to receive faulty products twice in a row, especially from a store that I have always trusted and considered my go-to. We buy all lunch box needs at woolies esp fruit and veg the carrots were grey the other day. what on earth as happening to woolies.

As a loyal customer, I expect better quality control and service from Woolies. I hope you will take my complaint seriously and take necessary actions to prevent such incidents in the future. i requested a call my phone rang twice and off, i emailed requesting a call back with zero success. i cannot believe this . What erks me even more is that i bought clothing for my granddaughter 2 dresses with matching hats as it really stood out whenni visited the Cavendish store and my daughter was still pregnant at the time , our baby was born a bit early so theae item were 6-12 months so when she was about six months old and very tiny these items were very big for but please tell me why the matching hats wer too small ....i am lost for words i love woolies but cannot believe al this problems ...

Sincerely,