Bad quality

I have a boot I bought for R900 from them around may-June 2024 I was not able to wear the boot cause it’s too tight and painful , obviously I lost the slip but the boot still have a price tag and code under to show it hasn’t been worn a lot I’ve sent them on Twitter an inbox after sending them pictures and laying out my problem now I’m advised that it’s more than a year there is nothing they can do after paying R900 ??? I went to the store the consultant also could not help hence writing them on Twitter and now I have no option but to voice my frustration here I’ve been buying from Woolworths for many years for them not to be able to assist and customer service is very bad and unprofessional been waiting on response from the inbox I sent them on Twitter for only to receive a “I’m sorry but we can’t assist and sorry for the delayed response “ I’m so hurt and winter is approaching for me to buy another pair while I have a R900 Chelsea boot from them that I can’t wear