Bad quality and service

I bought a genuine leather belt at Woolworths in December 2021, from around June this year it started peeling. I went to complain at Woolworths Pavilion, first they asked me for my receipt which I didn't have because I didn't expect to have any issues with the belt and then they told me there's nothing they can do since it's been over 6 months. I'm confused of the relevance of genuine leather and 6 months return policy? I was initially going to let this go but this is about principle! Last week I bought a perfume online, my order went through and I received a confirmation sms. Two days later I received an email notifying me that my order was cancelled due insufficient stock, no one phones to ask if you'd like to take something else! How does their system accept an order if they don't have stock?? I could have bought this perfume from Foschini because they were running a special as well, but I didn't because my order was confirmed by Woolworths. To top it all their customer service personnel sends an email clarifying their online procedure, instead of apologizing for the inconvenience they caused me! The service is just shocking, this never used to happen at Woolworths!