TA
Tamaryn A

1 reviews | Active since May 2018

29 May 2018, 08:54

Bad quality and 6 months policy to replace items that break

So I bought a bag from Woolies on Friday and by the Sunday the trimming was coming loose. I still had the till slip and therefore was able to exchange and get a new bag on the Monday. However while at work the heel came off my boot which I had purchased at Woolworths just over 6 months ago. I then requested the Customer Service manager as to what my options were as I bought the boot at their store. Her answer was the guarantee is only valid for 6 months. I asked where we as clients are informed of this policy and she said clients are not informed but it is their policy.

She confirmed that irrespective of what you buy...if it was more than 6 months ago and your product breaks; Woolworths will not replace it.

So just a heads up if you purchasing any boots, handbags, etc. if they break after 6 months Woolworths will not replace it.

0
Replies (0)