Bad online shopping

My partner and I has purchase Versace perfume online on the 02 July 2020. We have sent several emails to check on delivery till to date no delivery. Today I call *** the lady on switchboard transfered my call to online shopping. I have waited for 5 minutes for my call to be answered. Still no help lady just listen to my story and said hold on. I waited on the line until it was 11 minutes and decided to drop it. I'm so dissapointed with Woolworths service. It's either they refund us or deliver the perfume this week. Contacts *** or ***