BAD ONLINE SERVICE

I ORDERED MILK THAT WAS ON PROMO ON THE 01/08/2022 AT 09H030,ON 02/08/2022 THEY CALLED ME WITH NO STOCK STORY,WHEN I ORDERED THE MILK WAS ON STOCK UNTIL ABOUT 11,WHY WAS MY ORDER NOT RESERVED AND THE NERVE TO CANCEL MY ORDER AFTER I STATED THAT I WILL WAIT FOR STOCK,THIS IS AN INSULT TO ME AS YOUR LOYAL CUSTOMER FOR MORE THAN 10 YEARS,RE-INSTATE MY ORDER AND SEND MY MILK AND OHHH ALSO ANSWER YOUR EMAILS