Bad online service

worst customer service, I made a purchase online Woolworths called me and advice because i didn't confirm suburb my order will not go through find they told me my money will be back into my account within 5-7 working days i waited and that was not the case, i ended up calling my bank asking them to reverse the money back which they did little did i know that Woolworths will take my money again, when i call them after the debit they tell me i have to wait 3-5 working days. ii mean I am the one who has to call them always and wait order#***