Bad online service

<p>I placed an order online with Woolworths, some sizes were available and others were not therefore you would expect that if it says the item is available that it is in fact available. I placed my order and PAID which was then followed by a phone call the next day to inform me that one of the items i purchased is not available in the size selected. I was given two options. 1. take another size available or 2. recieve a gift voucher to the value of the item. I selected the voucher. 3 days later i receive an email asking me the exact same thing and how i would like to proceed? Firstly it is unacceptable that you can select and pay for an item that is not even available and secondly after the phone call, nothing was communicated regarding the voucher. Why have an online purchase option if it cannot even be managed correctly? i still have not recieved my purchases nor the gift voucher. </p>