Bad Online purchase experience

I am utterly shocked and disgusted with what they call service. <br> <br> I ordered items online, last week already and still not received it due to no stock. <br> <br> In all honesty yes its about the items but more so about the principle, a lady from Woolworths called me telling me that they are out of stock. What got to me about this whole situation is that me as the paying customer had to ask so what can we do about this, can we hold back the order and see if u get any stock in ect. There was no effort made on woolworths part sorting out this problem, 'we are out of stock' was their solution. <br> <br> They just wanted to refund me, because that's the easy way out. There is a reason people order stuff online, for the convenience of not having to worry about not getting the product you want. <br> <br> I am still awaiting feedback regarding my purchase. <br> <br> its needless to say that woolworths online lost a customer and a good word of mouth going forward. <br> <br>