Bad Online Customer Service

Good day

I purchased items from Woolworths online on the 22nd of December 2023. The delivery date was first on the 27th December and then changed to 2nd January 2024. Today 3rd January i checked online to see when my items will be delivered it showed it was delivered on the 2nd January 2024. I phoned their customer care to be advised that the last update from the courier service was on the 27th of December 2023 and nothing further. They couldn't even track my package or give me a tracking number from the courier company. I was then advised that they will escalate the query bjt it would take up to 48hrs to give me an update.

This is by far the worst online experience and actually the first time I purchase an item online from Woolworths.