Bad management and customer care

Customer care for loyal customers don't exist anymore. Only money money money-turn figures. I had major surgery-not allowed to drive for weeks I was offered a lift to buy groceries as I do on a weekly basis since this branch in Hibiscus Mall opened their doors. I am not allowed to handle more than 800g weisht in my hands currently for the next 6 months. I asked a lady to assist me The VEG COMBO have the soft veggies I am NOW after 6 weeks!! ALLOWED to eat. Sweet Potato; Gem squash; Butternut &Tomatoes -2kg package 4 for R135 The Gem Squash 2kg was OUT OF STOCK .....but..... hundreds of 1kg bags. I explained my situation for not be able to drive and can I please have 2 1kg packets instead of 1 2kg. packet 1. I am a loyal customer 2. this is not something that will happen ever again I will never have this kind of surgery again OR 3. A REQUEST for 2 1kg bags instead of 1 2kg Gem's BECAUSE they are out of stock WOOLWORTHS DID NOT HAVE STOCK!! 4. AND THERE IS A WORD-COURTESY- that they could only once this time as a discretion of management be given me 2 -1kg bags. I spend a average of +-R3000 a month at this store. NEEDLESS TO SAY THIS STORE WILL NEVER SEE ME AGAIN.

5. If management don't have the discretion in a once off situation like mine and accommodate a loyal customer then they are not worth for me to shop there anymore. Just another proof of WHEN YOU RECEIVE A PAYCHEQUE ITS IS ONLY ABOUT THE FIGURE YOU TURN! YOUR GOAL! FOR THE MONTH AND NO INTEREST OR RESPECT FOR THE CUSTOMER!!. You get a paycheque so why try to accommodate a once off special need of a loyal customer.