Bad inefficient service no accountability

I have been a woolworths customer for many years and a good client.i closed and paid my woolworths loan in May early settlement and got a closed letter after many attempts. I now am in need of some funds and wanted to apply for a loan again and this is a total disaster.the last person I spoke to was tough at new accounts and he does not return calls.i phoned 4 times already regarding this and promises made to update my profile showing loan closed but still cannot apply.i was then told I will have to wait a month.is this how good long standing clients are treated.spoke to a bus and she was very unhelpful and rude