Bad experience with Woolworths online

On the 12th of April I placed an order with Woolworths Online. Later that day I decided I wanted to buy another item as well. So I quickly cancelled the order and the cancellation went through via the app.

I placed my new order. Few days went buy and I saw on my Credit Card statement they deducted the 1st snd 2nd order’s money.

The order showed as cancelled. Then I asked for a refund. They called back and assured me that I’ll get my refund.

Two weeks went by and STILL NO REFUND even though they have called me yesterday and PROMISED it will be refunded yesterday.

This is NOT the first issue I have with Woolworths Online shopping. With another order I received an sms that they’ll deliver it 26/04/2021. I was in hospital with my daughter so I arranged for two friends to be at my house between 8am and 5pm. They left at 5 and the sms clearly states it will be delivered between 8am and 5pm. The courier said he called me but NO ONE called me yesterday except for family. And I gave Woolies two numbers to reach me on!! I am beyond disgusted.

Two orders that I have PAID for and not received nor any refunds received. I am very disappointed.