BAD EXPERIENCE WITH WOOLWORTHS FINANCIAL SERVICES

I have a new credit card with WFS, in the initial sales call I was not asked for FICA documents, just my ID and Pay slips of which I did send through. Two weeks after credit card was delivered I was asked to send through some FICA documents, Of which I did send. I was then told those are not sufficient and I asked to complete forms and send through correct documents and off which I did, I was then told it would take 24 - 48 hrs to have my credit card re-instated, its been 2 weeks of back and forth and not result. I even went as far as going instore to have the customer services agents send the docs on my behalf and that still didn't work. I am constantly being told that I will receive an sms telling me my account is active and I am still waiting.

What upsets me is that I have been a loyal customer for about 9 years if not more and have never given them issues, and they want to tell me that they cannot qualify my FICA documents and re-instate my credit card.