Bad Experience with Woolworths Customer Service ( debt collection) and (MBD)

Got handed over prematurely. I was then handed over to MBD. I then was collected by ************ debt collection agents who never used the principles of treating customer's fairly which they completely disregarded when they collected they money.Im more irritated by the fact of asking for statements which I never received. It's been over 6 months waiting for a paid up letter I've never received one from MBD...They are probably waiting for me to forget about this balance and..re- open it after 3 years and put it back in the call center as an account that never was paid since hand over..these tricks I'm fami**** with as friends and family have complained about such activities but it now makes sense how they trick us for more money. I want my paid up letter ( loan) and I request a settlement offer for the in store account). Im not happy about the way things were handled. Unhappy Client.