Bad day at Woolworths

So I went to Woolworths today only to find out that my storecard was blocked. The instore agent then called financial services to investigate. I was then told that upon doing an online purchase in September, the card was blocked because they couldn't get hold of me to confirm the purchase BUT the IRONY is that the purchase itself was allowed to still go through (How stupid is that). They didn't even have the decency to try and contact me via email before just blocking the card. After spending almost 45 minutes on the phone (WITH THE INSTORE AGENT NEXT TO ME) I still couldn't get it resolved and decided to no longer waste my time and leave. Really disgusting customer service with something that shouldn't take more than 10 minutes.