Bad customer service- Woolworths illanga

To whom it may concern

I would like to lay a complaint against Lerato Maselane, a employee of illanga mall in mbombela, a cashier to be specific.

This cashier racial profiled me and caused me distress in front of my family. She asked me who's card was a buying with after i asked her if there was a problem. She refused to state what the reason behind the question was. She went on to complain about my signature and stated it doesnt look the same and even went on to state she isn't like any other cashier, as i told these are my intials, and i asked her if she's has checked all signatures of customers today who made purchases and with confidence she said yes, i later asked if we where to view cctv would i find such and she said yes, which was odd because the person before me brought foods and was not treated like an outcast, so i want to find out why she treated me like that, and she owes me an apology. She later said I must look at her very carefully,she is not my usual cashier of which i didn't understand what she meant, since i dont work at woolworths nelspruit illanga. She made me feel like I had ****** my own card or I was a ***** or my card was reported ******.

This lady has a very bad attitude and is extremely rude, I have never been treated like that in any woolworths stores. She acted as if she ownes the store and there is nothing that I can do about it, embarrassing me infront of my family and other customers, there were employees there but nobody came to my aid to find out what the issue was.

The following day, I returned items I had brought and found her again and asked her what she meant yesterday about her being different from other cashiers, she said if she offended me shes sorry there is nothing more she can say, yet I asked again if she suspected I was buying with someone else card why didnt she ask me about my personal information, she failed and looked the other way as if I was disgusting her. I wonder how many customers have suffered at her hands due to her bad attitude and horrible service. I kindly request woolworths managers to intervene and investigate, and retrain her if possible, black people cannot suffer at her hands because she thinks we are not deservant of good service yet she smiles with white customers daily.