Bad Customer Service/ Store Card

I app**** for a store card at Woolies, Got it. Today on the 30 May 2024, went to Woolworths Mall Of The North to make a purchase with my store card and they refused because my name has Faded from the card. I just made a purchase 1/2 hours prior to this situation and I made a payment at the same time, and I wasn't asked to provide any ID or documentation. Now they not offering solutions to solve the problem. On top of that I have to pay for the mistakes they made on the cards. I feel like I'm getting ****** 😭😔

Another Situation: They gave me a card that had my name's printed on it, Okay Fine. Two months down the line I make a secondary card for my mom, but they have printed my names on it. I didn't understand why because I had given them her ID. Everytime she has to buy something it's a problem, because the secondary card has my name not her's. How that's happend? I don't know because when I was applying for the secondary card they asked for her documentation.