Bad Customer Service-Rotten meat

<p>I visited Woolworths the Glen on Saturday and purchased a few items from the food store.This included meat(Chicken,Mince and Boerewors).On Sunday morning I wanted to prepare the chicken .The chicken had a terrible smell.I called the store and they could not get hold of the Manager.They promised to return my call and never did.After 45 minutes I called again and only after 15 minutes my call was returned.I was told to return the meat which I did.On arrival they first had to find out whether I can be refunded.The Manager could not even remember that she spoke to me and I WAS refunded.I was not even asked if I wanted something else.I live in Eldoradopark and had to drive all the way back to return the items...On Monday I called the customer service department to find out what their policy on returns was.The lady explained that the correct thing for them to do was to refund me,but it is the discretion of the manager to offer me something else.I was also told that a complaint was logged and that my call was going to be returned.All my details including my email was taken.I have not received any call or email.</p>