Bad customer service or bad policy by woolworts store !!!Really Bad

I went to woolworts paled mall at turfloop they refused me to laybye clothes.Their reason is that the system do not allow those items to be on laybye .Thats quite surprising .There is no notice anywhere by woolworts to inform their clients about the fact that there are certain items that shouldn’t be on lay bye .As clients we are not aware of that .I spend my time fitting clothes that I cannot be allowed to laybye?How so?I m so disappointed .I loved this site since childhood .I buy my clothes and food at woolworts .me and my husband have woolworts account for so long .My number is ***.