Bad customer service on Woolworths dash

I am disgusted to say the least with your service, I placed an order at 1:25pm on the app to be told delivery will come between 4- 5pm same day. At 3:45 got a call that they have glitches and I must cancel my order by your agent Lebo. I will be refunded with 7 to …. days. Really!!! Really!! So 3 hours later you disappoint a client. I would have not ordered if I did not need the food now. Why does a big entity like yours fail such a simple offering even Checkers and Pick ‘n Pay are way way better. I will never use this service again nor recommend to anyone

Had I not thrown a tantrum, Nkateko Ngobeni won’t have called the store and do it manually, so you just don’t care about the customer service or their need. I have loadshedding at 6pm and can’t cook as my ingredients are dictated by you. The store will close at 5pm and I’m stuck to see how my family will eat.

You offer a service but no management on duty to resolve issues, how convenient that everyone is off only agents and team leader on duty. That’s why Woolworths have lost their touch.

Someone better call me for an apology and resolution and explain to my child who needs milk as a toddler for her food as she is lactose intolerant

Angry, bored and fuming customer!!!