Bad customer service/ Inconvenience caused by Woolworths staff

Today i drove all the way to Woolworth in Hemingways to get a some groceries and supper for tonight. As usual when i get to the till i take out my virtual Woolies card together with ID so i can pay the cashier then informes thr lady who was going to authorise the transaction that the surnames are not the same. I told them i have been using this card and producing same ID all the transactions i have never experienced this i even went as far as sayin i might have a copy of this ID on my phone they refused to check with it n even showed them some of my cards with the Duruwe surname. Only thing the foods manager could say they can not process this transaction . This is very disappointing imagine driving all the way from town to hemmz and shop for 45 min to be turned back with nothing not even try to put me through to customer service so i cab update my details in store. The inconvenience of not having supper for my family as i had bought ready meals😡😡😡😡😡 and the thing that makes me more angry is that my last encounter with this store was not good at all i spent 2 hours instore because the rewards voucher was not scanning and they were saying they can't help if i had not insisted i am not leaving the store with out my foundations they would have not helped me imagine afta 2 hrs u tell me u cant help. Woolworths in Hemingways has poor customer service period today was the worst of all imagine turning back a full trolley already packed.