Bad Customer Service From Woolworths During The Lockdown Period

I placed my online order on 27 July 2021. Delivery was due on 2 July 2021 between 10am and 1pm. To date I have not received my order.

My order was processed on 2 July 2021 at 10h53. I started following up on it since 02 July 2021. I spoke to six consultants, all of them are telling me that my order is out for delivery. I am the one who is calling and making follow ups, no one from Woolworths is calling to inform me about my order. Woolworths didn't even acknowledge the email that I sent on friday.

This is really frustrating because I was in isolation when I placed the order, and I was sure that my grocery will be delivered on friday. I do not have enough food, I don't have spare cash to spend on grocery again!!! And I can't go out and buy food.

04 July 2021, @ 15h20, No delivery, no phone call.

The only thing that Woolies got right was to debit my account, but they can't deliver my groceries.