Bad customer service from Woolworths 😡

I ordered a Country Road Utensil holder on line from Woolworths which arrived at the store smashed into pieces. I did receive a refund. I reported this to Woolworths and their response was sorry you got your refund so move along. I feel I was prejudiced as now Woolworths have no stock of the item that i ordered. I feel I should be offered a form of compensation for the inconvenience and dissapointed caused. I did get a phone call from a Woolworths consultant on SATURDAY EVENING who promised to get back to me with some form of compensation but of course I haven’t heard a word from him. Very poor customer service and I am very disappointed in Woolworths