BAD CUSTOMER SERVICE FROM VANGATE FOODS MANAGER

Hi Customer Service Management,

About 2 weeks ago I went to the Vangate store to exchange my sons school shoes which his dad just purchased a few days before school opened,now bare in mind when I visited the store school was not even open for a month which brings me to my point. NEW SCHOOL SHOES HIGH PRICE GARUNTEE FROM WOOLWORTH QUALITY..... Hmmmm mm think again my son which is I'm grade school shoes started breaking SHOULD SHOES BE MADE TO BREAK SO QUICK especially if it's designed for children and for school. (I wonder) or is it designed just for kids to walk around and have a cloth to polish the shoes with.

Anyway I went to the exchange side @ woolies I don't have the receipt as his Dad just purchases and does not send the receipt with him which is FINE AS THE SHOES HAS WOOLWORTHS Written inside the shoe and it has a Barcode which should tell them its this year's stock.

Here comes the WORST SERVICE I HAVE EVER RECEIVED FROM WOOLIES EVER.

customer service manager from foods assist me Hmmm where is the clothing manager who has much more knowledge than the foods manager, he access the shoe and says he can't make a decision as he can tell if it's my sons fault or if it's a manufacturing fault then calls the manager who is in charge of clothing she comes and listens to him (Manager of foods) and tells him make a decision and walks AWAY... WHAT THE HELL IS HAPPENING HERE I CAN'T BELIEVE MANAGERS ACTING IN THIS Way. I'm blown away as I myself is a manager in the customer service devision.

I then advise the manager how is it possible you cannot make a decision based on what's Infront of you and knowing the item is not even 1month old and that you represent a company that garuntees quality to all customers. Irespective if I don't have a receipt clearly you can see that the shoe is bad quality.He went arguing with me for entire 15mins about WOOLWORTHS process and why he needs to send it away and then they can make a decision WHY ARE YOU A MANAGER.

I lefts extremely angry my sons shoes still in his hands with my details.

I now had to go purchase my son a new pair of shoes as he needs to go to school. (Black shoes size 3)

Unfair treatment in shock how I got treated. In shock that a manager can't make decisions based on circumstances.

No PHONE CALL OR EMAIL AND ITS GOING FOR 3 WEEKS.

My resolution: Compensation based on the fact that I now need to do this to get a answer (waste of my time)

A full refund which ever way you provide it for my sons school shoes.

Delivered to my premises as I will not drive my petrol out to collect.

Name: Rayaanah ********** 890 **********