Bad customer service for Online order

Good day Woolies

Order number O*** I am dissapointed with your customer care services. I placed an order 20th June 2023 for my 91 year old grandfather in Chatsworth.

An incorrect order went to my grandfathers house I sent an email to advise Woolies of the incorrect order. Your agent: Kiessmya Lewin contacted me, however she kept demanding the collection of the incorrect items which was Tuna and Cocout cream in return for my correct items which was Madeira cake and ****ins. I advised the call centre agent Kiessmya that I do not live at the house my grandfather lives in but we do have care givers and they could have consumed the tuna.

The correct items was delivered that saturday 24th June but the delivery guy still insisted on the collection of the Tuna.

Woolies I am disgusted the service of your Online agents and drivers harrassing us for a few reasons.

1. We have been shopping at Woolies for years and on a monthly basis we pay premium prices for your goods and services. 2. This order was for my 91 grandfather, Kiessmya even asked if she could speak to my grandfather to come collect the tuna who was ill in hospital. How dare your agents even disrespect us like that? 3. Your delivery driver inconvenienced another family with an incorrect order, how was that rectified, with this same level of bad service ? 4. My grandfather was ill in hospital and requested the cake and ****ins, how would I have felt having this bad service your agent demanding the collection of a few cans of tuna and my grandfather passed away and didnt get to eat the last thing he wanted.

To add insult to injury 2 call centre agents call me on a sunday morning 10 am 25th June to ask if I was happy that my order was delivered. Its a sunday we are trying to relax, dont bother us with those calls as I feel they were trying to do damage control on behalf of Kiessmya. I have emailed Kiessmya twice for her line manager details and she has not responded.

I did receive a generic email from another agent when I sent my complaint to *** with no apology, no reference number nothing from Gershon Fischer.

Woolworths we dont have an alternative of premium goods and services in SA. Please rectify this behaviour with Gershon and Kiessmya who are representing your brand and tarnishing it on your behalf.

On a weekly basis we buy goods from Woolies, I want to highlight this poor service from your agents and driver.

Chantelle Govender ID Number : ******* Cell: ***