Bad customer service - elderly loyal pensioner

Items were purchased from the BlueBird store on 30/11/12 to a value of over R1000. Arriving home, it was discovered that several items were missing but had been rung up and paid for. The store was immediately contacted via the helpline who put the manager on, who already had a bag of shopping kept aside that has the missing items in it. They were perishable items and the manager said he would keep it aside and the bag should be collected. As I have no own transport, it was requested for the items to be delivered, the reply was that it cannot be accommodated and I was compelled thence to go back to the store, at my own expense via Uber, to collect the bag. I am an elderly pensioner and regular customer of Woolworths, and I take dim view of their service and attitude.