Bad customer service

Had a problem with a product I bought - emailed the customer service and got an automated reply every time: Thank you for your email. We are extremely sorry that we are unable to assist you with your request as Woolworths Customer Service Centre only deals with all store products and in store service enquiries. Please feel free to follow up with financial services at *** or via tel no *** We're sorry if this auto response does not relate to your enquiry. If this is the case, please reply to *** or call us on *** Then I phoned and was asked to resend everything. Up to now no response received. Not a very helpful service Woolworts!