Bad Customer Service

WFS offers the worst service when it comes to new application. On Monday I submitted my proof of income and copy of ID (which they requested from me via SMS after I called in). When I called in today (12.10.2022) a very unhelpful and rude agent told me to send in proof of address which was never requested before. Instead of just apologizing she told me to send it. I asked her to SMS the email address to me and I did not received this SMS at all. When I sent my ID and proof of income I was told that it will take 24 hours for them to get back to me. Nothing has been received since. Their application website does not work to check up on the status of the application either. I have to contact them to check up on the application. Clearly they dont want to gain customers!