Bad Customer service

I have had the WORST experience with Woolworths. On the 1st I made an online order for groceries and clothes, I selected the grocery to be delivered on Sunday up until today I have not received that order. I have been phoning day and day out with no clear response, I have requested the Refund and they have not said anything as usual.

Woolworths if I don't have the money back in my account by 12h00am I will have to take it further, I have been very calm about this whole order, it's the second week I'm not impressed at all.

Order number O***.