Bad Customer service !!!

Woolworths quality is exceptional but I think they need to improve their customers service team. I've made a payment via the Woolworths application. I emailed the cs teams to follow up on the the payment. I am Banking with Capitec. With Capitec bank you won't be able to provide a pop when you do a online payment on the Woolworths application. I got a automated email from Woolworths when I made the payment. I emailed the cs team that email notification I also said I'll provide a Bank statement to proof that I made the payment. I was told several times that they don't accept Bank statements for pop only a pop with have on the Woolworths bank account. I think the people on the chat is more competent then the cs staff that's working emails. When I was chatting to a agent via chats she said the payment is there in there account it's going to reflect I dont have to send anything pop.

I was then changed R105 for late fee

Could you please provide me with a full recon on my Woolworths account please.